Managed Testing Services – QE&A

Use Case: Outsourcing Testing Projects to a Niche Test Partner for Cost Reduction and Efficiency

Actors:

Customer: The organization seeking a proven, niche test partner to outsource their testing projects, aiming to reduce costs and improve efficiency.

Niche Test Partner: A specialized testing partner with expertise in the customer’s domain and a track record of delivering high-quality testing services.

Scenario:

The customer wants to outsource their testing projects to a niche test partner to achieve cost reduction and efficiency improvements. They are looking for a partner who can leverage an offshore or nearshore delivery model to drive down costs. Additionally, the customer values a test partner that brings rich experience and thought leadership to help mature their QA practice. In another case, where the customer does not have an existing QA practice, they seek assistance from a partner to establish and develop one.

Use Case:

Use Case Name: Outsourcing Testing Projects to a Niche Test Partner for Cost Reduction and Efficiency

Primary Actor: Customer

Goals:

Reduce costs and drive efficiency by outsourcing testing projects to a proven, niche test partner.

Leverage an offshore or nearshore delivery model to further reduce costs.

Obtain a test partner with rich experience and thought leadership to mature the QA practice.

Establish a QA practice with the assistance of a testing partner if not already present.

Preconditions:

Customer requires testing for their projects.

The customer intends to outsource testing projects to a niche test partner.

The customer is seeking a test partner with a proven track record and expertise in their specific domain.

Postconditions:

The customer successfully reduces costs and improves efficiency by outsourcing testing projects to the niche test partner.

If applicable, the offshore or nearshore delivery model is implemented, further reducing costs.

The customer gains a test partner with rich experience and thought leadership that contributes to the maturity of their QA practice.

If applicable, the customer establishes a QA practice with the help of the testing partner.

Main Flow:

The customer recognizes the need to reduce costs and improve efficiency in their testing projects.

The customer decides to outsource their testing projects and seeks a niche test partner with a proven track record.

The customer evaluates different niche test partners based on their domain expertise, track record, and capability to handle the customer’s testing requirements.

The customer selects a niche test partner that aligns with their testing needs and can provide cost-effective solutions.

The niche test partner collaborates with the customer to understand their specific testing requirements and project scope.

If the customer desires an offshore or nearshore delivery model, the niche test partner proposes a suitable offshore or nearshore team composition to minimize costs.

The niche test partner brings their rich experience and thought leadership to help the customer mature their QA practice by providing guidance, best practices, and process improvements.

If the customer does not have an existing QA practice, the niche test partner assists in establishing one, defining QA processes, implementing relevant tools, and training the customer’s team.

The customer and niche test partner work together to define the scope of each testing project, including test objectives, test strategy, timelines, and resource requirements.

The niche test partner executes the testing projects according to the defined scope and objectives, ensuring high-quality deliverables.

The niche test partner regularly communicates and reports the progress of the testing projects to the customer, providing transparency and addressing any concerns or issues that arise.

The customer evaluates the outcomes of the outsourcing engagement, considering factors such as cost reduction, efficiency improvement, and customer satisfaction.

Alternative Flows:

If the customer identifies the need for additional testing services or requirements during the engagement, the niche test partner adjusts the scope and proposes appropriate solutions to meet the customer’s evolving needs.

The niche test partner can provide continuous support and knowledge transfer to the customer’s internal QA team, empowering them to independently handle testing projects after the engagement concludes.

The customer can periodically review the performance of the niche test partner and provide feedback to ensure ongoing improvement and alignment with their objectives.